5 ways companies can conquer customer satisfaction
This article is part of DBA, a series on Mashable about running a business that features insights from leaders in entrepreneurship, venture capital and management.
Hsieh brought new meaning to customer support and demonstrated that successful companies bake customer satisfaction into the company culture. He’s instilled in his employees that customer support is more than just responding to customer problems or answering the phone at a call center. “We believe that customer service shouldn’t be just a department; it should be the entire company,” Hsieh said. Read more…