During boarding, when I’m standing in front of the flight deck door greeting passengers, I always smile and say, “Hello.” Sometimes I’ll ask how passengers are, only to be reminded why I maybe shouldn’t ask that question.

“This airline sucks,” said one passenger, after I wished him a “Good morning.”

“We’re not sitting together and it’s your fault,” yelled another passenger, after I complimented her red cat eye frames.

Sometimes it’s so over the top I don’t know whether to laugh or cry. How would you react if someone you’d barely spoken to — other than to ask what he’d like to drink — turned around as he was walking off the plane and flipped it off?

At least, I’m assuming it was the plane he flipped off. It could have been me. Read more…

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A flight attendant’s theory on why passengers can’t stop behaving badly