Apple: Bent iPhones Must Pass Visual Inspection to Be Replaced
In the wake of #Bendgate — the so-called controversy that the iPhone 6 Plus may bend in your pocket — it’s possible that Apple will replace your warped device, if it’s under warranty.
That’s also if it passes a visual inspection by an in-store Apple Genius, The Next Web reports. Chatting with an Apple support representative, a reporter asked if, during normal use, a bent iPhone 6 or iPhone 6 Plus would qualify for replacement under warranty.
The representative responded by iMessage: “That is 100% up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.”
Keep in mind that Apple released a statement on Thursday purporting that just nine customers have contacted the company about their bent iPhone 6 models, calling it an “extremely rare” occurrence. So it’s unclear how stringent replacement guidelines may be.
Apple has fielded a string of tough publicity in recent days, receiving backlash for the disastrous iOS 8.0.1 update that caused numerous problems for iPhone users for which the company publicly apologized.
Bonus: iOS 8 Review
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