Uber continues to invest in India with Asia’s first Centre of Excellence and 24-hour customer service
Uber has inaugurated its first Centre of Excellence in Asia in the southern Indian city of Hyderabad. The centre will primarily focus on providing round-the-clock customer service, especially support for critical incidents.
Situated in the capital of the country’s newly-created state of Telangana, it will house 500 customer service specialists for riders as well as driver-partners. This support will be available via phone, email and social media. The specialists will be proficient in local languages to address complaints from across India. Read more…